Questions about Voiceclick Legal
What does Voiceclick handle?
The agreed first stage of legal intake: gathering matter information, applying initial screening criteria and preparing the next step for your team. Booking, system connections and wider workflows are scoped around your firm.
Does it give legal advice?
No. It follows your approved intake process. Your lawyers assess the legal merits, advise the prospective client and decide whether to act.
How does it qualify a matter?
It collects information against the criteria your firm sets for each matter type. Your team receives the outcome with the supporting detail and any questions still requiring review.
Can we use different questions for different practice areas?
Yes. We agree the questions, terminology and initial criteria for the matter types and jurisdictions in scope.
Does it clear conflicts?
It can collect names and other details required for your firm’s process. Your team completes the checks and decides whether a conflict is cleared.
Can it book consultations?
We scope the booking connection and the rules for when an appointment can be offered. Your firm defines any review required before booking, the appointment type and the appropriate calendar.
Can it transfer a prospective client to a lawyer?
Live handover is scoped around your phone system, agreed availability and escalation rules. The process includes a fallback when the intended person cannot take the call.
Which practice systems does it connect to?
Tell us which products you use. We review the available connection options and confirm the records, fields and actions that can be supported for your account and region.
Do you offer both voice and chat AI agents?
Yes. Voiceclick offers voice AI agents and chat AI agents for legal intake. We agree the role of each channel and the questions it uses around your firm’s process.
How does follow-up work?
We configure callbacks, email or text follow-up around the next action your firm wants the prospect to take. Agree the channels, permissions, timing and stop rules, then connect responses to the intake workflow.
Can it support different languages?
Tell us which languages and terms your prospective clients use. Any language included in the service is agreed and tested for the intended intake journey.
Will people know it is an AI assistant?
The agent identifies itself as an AI assistant using wording agreed with your firm.
What happens if the person is distressed or reports an urgent situation?
Your firm defines the response and escalation process. We test those situations and agree a fallback. The service is not a substitute for an emergency service or a lawyer’s urgent advice.
Can we keep our existing intake process?
We start by mapping it. Agree what to retain, where the agent should help and which decisions stay with your team.
How is confidential information handled?
Before launch, we work through what is collected, where it is processed, who can access it and how long it is kept. Recording and transcription settings are agreed for your setup.
How long does setup take?
Timing depends on the workflow, approvals and system connections. Your proposal includes the work to be completed, responsibilities and an agreed test and launch sequence.
How is the service priced?
Pricing is scoped around setup, recurring service, expected usage, integrations and support. The proposal states what is included and how additional usage or changes are treated.
Can we begin with a focused pilot?
A pilot can be scoped around a defined practice area, intake stage and measure of success. Its duration, usage, responsibilities and commercial terms are agreed in the proposal.
How do you show whether it is working?
We agree the definitions and available measures with your firm. Intake completeness, suitable matters and consultations are reviewed separately from the firm’s decision to accept a client.